Get help

If you already paid or shared a code.

Focus on protecting the affected account and preserving what happened. You do not need to tell us your details.

Start with the affected bank or wallet

Use the contact route in its genuine app or independently verified help site. Explain the incident and ask about account protection and the transfer. Do not send more money to an unverified person promising a refund or recovery.

GCash’s own help instructions ↗

Choose the correct reporting route

The BSP directory links reporting routes for BSP-supervised institutions, SEC-related matters and criminal complaints. For BSP’s consumer complaint process, first report to the institution and keep its case reference. This is not the same as filing a criminal report.

BSP: where to report and scope of each route ↗

Follow current instructions at the official destination. We do not publish an unverified hotline number or collect a complaint on its behalf.

Prepare notes privately

Download the blank template and complete it on your own device. Keep original evidence for the appropriate official channel, not for a public comment or social-media post.

PRIVATE INCIDENT NOTES
Complete this downloaded template privately. Do not enter OTPs, passwords or full account numbers.

Date and time:
What happened (facts, in order):
Channel used and claimed company:
Transfer reference (for the official institution only):
Evidence kept privately (messages/receipts):
Institution contacted through its official channel:
Case reference and next action:

HiramGuide does not receive, submit or store this report. Use current official reporting instructions. Recovery is not guaranteed.

Sources and scope

BSP: institution verification, common scams and reporting routes ↗Reference checked 2026-09-03
GCash: how to get help or submit a ticket ↗Reference checked 2026-09-03

Educational guidance, not certification, personal advice or a promise to recover money.